CB
Carmen B
1 reviews | Active since Feb 2013
07 Feb 2019, 11:13
Shocking customer service!!!!!!!!!!!
I am so irritated with Vodacom cell insurance right now I don't know where to begin. Cellsure has been taken over by Finrite!!! Apparently since this has happened nobody can get through to ********** !!!!!
Vodacom staff are totally unhelpful and just refer you straight back to call ********** WHICH IS OUT OF ORDER!!!!!!!
Your Vodashop in Fourways Mall was filthy and when I pointed out as to how mucky all the tablet and laptop screens were, they jumped to wipe them off.
My biggest complaint here is passing the damn buck all the time making the problem the customer's problem to resolve without any ownership or responsibility from Vodacom!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Feb 2019, 13:52 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2019, 13:52
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2019, 11:17Dear Carmen,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that insurance on the both two numbers were cancelled yesterday.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that insurance on the both two numbers were cancelled yesterday.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 11:17
Official
Dear Carmen,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that insurance on the both two numbers were cancelled yesterday.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that insurance on the both two numbers were cancelled yesterday.
Regards,
Vodacom Consumer Website Team
Best regards,