Shocking Customer Service

In an effect to get my boss's cellphone upgraded in early January as well as take out an additional contract, we have received nothing but rude, lack luster service from consultants. It seems to be general problem as I have dealt with number of different consultants and one on the phone who proceeded to forget to disconnect the call whilst I listened to her talking to her colleagues about me! I cant understand why I have to continuously follow up with Vodacom as to the status of the upgrade or when is a consultant going to phone me all the time being told to phone the contact centre. Really?! After-all its not like I'm cancelling business - I'm 'TRYING' to give you more!!! Clearly I am the crazy one. Hopefully now someone will get back to me. Fingers crossed!