Shocking Customer Service

Vodacom Repair centre has so far taken 12 working days to give me a estimate on the repair for my Samsung Galaxy S3 Mini this after I specifically explained what the problem is.<br> one of the pins in the charging unit inside the phone has on some way broken off..<br> When contacted by die repair centre they refused to let me speak to a manager or supervisor as it is apparently company policy that the managers are not allowed to speak to customers.<br> They are also not interested in fixing the phone under warranty for no good reason as both the Vodacom employees have given me different reasons.<br>