Shocking customer service

<p>I added a new line (add on line) to my contract. They delivered the wrong phone (via RAM hand to hand couriers - who matched Vodacom's bad service by the way). After arguing with 3 different people at Vodacom (who took no resposibility for the error) eventually they promised to fix the error as soon as possible. 14 days later I still have no luck. The phone was collected 8 days after the error was logged and I am still waiting for the team leader who was dealing with this problem to call me back - to cancel the contract and re apply for the phone I originally asked for. All this because of their own error. I have been shifted from department to department, and sit here 2 weeks later furstrated at the service that has been offered to us as clients for so many years. Yet another company who is very quick to take our money or cut contract when things don't suit them, but when it comes to offering good service, I just have no faith in their word.</p>