Shocking customer service

<p>For 2 days I have phoned Vodacom 10 or more time to get my cancellation fee to cancel my contract,</p> <p>The call centre gave me 2 different numbers to phone ; the one lady told me to phone ********** and then another lady told me to phone ********** . </p> <p>I did explain to the all agents(I spoke to) the email does not have an attachment only a link to the terms and conditions.</p> <p>The last gentlemen if that is what you can call him, just dropped the call and sent the call straight to rate the phone call without allowing me to finish. I would like to know who he is and I want an apology letter. </p> <p>This is how Vodacom's RED VIP customers are treated, customers that pay more than R4000 every month on a cell phone account - SHOCKING and still after so many phone calls I still do not know what my cancellation fee is.</p> <p>Vodacom's call centre agents are so confused they don't know what's going on around them and no customers service!!!!!!!!!</p> <p>Can someone please just give me the CANCELLATION FEE. </p>