Shocking Customer Service

I have a problem with a product I bought from the store and so phoned on Wednesday 1 April 2015 to find out the appropriate course of action I should take since the product was less than 1 month old. I asked the person if I was able to speak to the manager, and got a prompt response that the lady speaking was the manager.<br> <br> I explained my story and whilst speaking, heard her yawning in the background and noticed that she was not very interested in my problem or in helping me. She then said I should send through a picture via Whatsapp to which I asked her to message me first since I was on my phone and could not write down the number. <br> She took my name and number and said that she would message me \now". That was around 9:30 a.m. on Wednesday 1 April. It is now 20:30 p.m. on Friday 3 April and I am still waiting for this manager woman to actually get hold of me. <br> <br> The lack of interest and lack of concern in firstly helping a customer and secondly assisting with a faulty product is absolutely disgusting and customer service has clearly gone down the drain. <br> Definitely won't be going back there! """