SHOCKING CUSTOMER CARE
<p>Since last week Thursday I have been trying to get an itemised billing e-mailed to by Vodacom. I received 3 months billing that were absolute nonsense! They indicate that my husband only dials 4 telephone numbers the whole month, every month! Everytime I phone I get asked a multitude of security questions and everytime the person on the other end assures me they will sort it out. I have even been dealing with their media dept through Facebook. A week later I still have no itemised billing that is correct! !!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I have had nothing yet! Your customer service is SHOCKING! I have 2 contacts due for upgrade this month as well as the number in question early next year. I will not upgrade until this is rectified. Furthermore, if this has not been rectified by early next week I will be moving to a service provider that can provide me with a simple itemised billing timeously when requested. I have been with Vodacom for many years, but clearly you do not value your customers!
I have had nothing yet! Your customer service is SHOCKING! I have 2 contacts due for upgrade this month as well as the number in question early next year. I will not upgrade until this is rectified. Furthermore, if this has not been rectified by early next week I will be moving to a service provider that can provide me with a simple itemised billing timeously when requested. I have been with Vodacom for many years, but clearly you do not value your customers!