MD
Michelle D
1 reviews | Active since Aug 2017
16 Aug 2017, 16:27
Shocking customer care
After a ********** activity which should not have happened in the first place, Vodacom just decide to cut me off from all calls or they continue to say I am in arrears. Nobody seems to communicate with each other about what has been done. This has been sorted but still continues to be an issue for Vodacom. When i try and explain my story over again, the people at the call centre drop the call as they are not interested!
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Vodacom's replyOfficial
17 Aug 2017, 06:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2017, 06:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,