Shocking Customer Care

I went to the Vodashop in Heidelberg at the Victoria Center, yesterday 14 October 2015 to ask one of the consultants to assist me with my Samsung phone. <br> <br> For some reason my volume on my phone was so low I could not hear my phone ring, I made sure my sound was on and the volume was turned on as high as possible.<br> <br> As I walked into the shop there was a black gentleman laying on his chair not at all interested in assisting me, I sat down on the chair opposite him and explained what the issue was with my phone. Still laying on his chair he had a look at it and just mumbled something about disable, got up and left my phone on the table and walked away. I could not believe my eyes. I then walked over to the next consultant a white lady and explained the same issue to her, she took at look at my phone and tried all the steps I tried before. She then shouted at the previous gentleman if he knows what to do cause she has no idea. He shouted something back to hear but she could still not assist.<br> <br> I am just utterly disgusted in the manner I was treated, I am supposed to the a value customer and this is the treatment I received. <br> <br>