LV
Lawrence V
1 reviews | Active since Mar 2024
04 Mar 2024, 11:42
SHOCKING CONNECTIVITY AND NO REPAIR OF THE SIGNAL IN SPITE OF REPORTING REPEATEDLY!
SHOCKING, ON GOING PROBLEMS WITH VODACOM SIGNAL AND INTERNET IN SPITE OF RECURRING REPEATED REPORTING. VODACOM HAS BECOME A DEN OF ****** AND THEIVES WITH THEIR EXPENSIVE DATA ALTHOUGH THERE CONNECTIVITY ISSUES ARE NOT RESOLVED!!! AND A “ AUTOMATIC “ ANNUAL PRICE INCREASE ON CONTRACTS !!
IM IN THE MEDICAL PROFESSION AND THE SIGNAL AT A LOCATION WHERE I LIVE HAS BECOME ZERO TO 1 BAR ( lasts 5 minutes) LATEST REFERENCE NUMBER IS S5-5DZ2P-PPY5K IM FORCED TO MAKE ALTERNATIVE ARRANGEMENTS IF ON CALL SIMPLY BECAUSE THIS COMPANY IGNORES REPEATED COMPLAINTS AND REFERENCES.
SOUTH AFRICA DESERVES BETTER THAN VODACOM FOR EDUCATION, WORKING FROM HOME , HEALTH CARE AND ECONOMIC GROWTH. MAY ELON MUSK ENTER THIS ASAP AND KILL OFF THE CURSE OF VODACOM HOLDING PAYING CUSTOMERS RANSOM AND SIMPLY IGNORING THE SIGNAL AND CONNECTIVITY ISSUES REPORTED.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Mar 2024, 12:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Mar 2024, 12:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LV
Lawrence V's updateReviewer Update
04 Mar 2024, 17:34Someone from your Vodacom Hellopeter team called , I had to correct her on telephone details and the VERY CLEAR reference number.
As we speak the situation is into its second week and numerous people haven’t been able to connect and work remotely at the facility.
Then I’m asked why the telephone numbers I provided and on the reference aren’t answered ! HUH ! THERE IS NO SIGNAL FOR THOSE NUMBERS TO CONNECT TO AT THE FACILITY !
Is it BRAIN SURGERY to understand that’s EXACTLY WHAT THE PROBLEM IS VODADOM !!!?
As we speak the situation is into its second week and numerous people haven’t been able to connect and work remotely at the facility.
Then I’m asked why the telephone numbers I provided and on the reference aren’t answered ! HUH ! THERE IS NO SIGNAL FOR THOSE NUMBERS TO CONNECT TO AT THE FACILITY !
Is it BRAIN SURGERY to understand that’s EXACTLY WHAT THE PROBLEM IS VODADOM !!!?
LV
Lawrence V's update04 Mar 2024, 17:34
Reviewer Update
Someone from your Vodacom Hellopeter team called , I had to correct her on telephone details and the VERY CLEAR reference number.
As we speak the situation is into its second week and numerous people haven’t been able to connect and work remotely at the facility.
Then I’m asked why the telephone numbers I provided and on the reference aren’t answered ! HUH ! THERE IS NO SIGNAL FOR THOSE NUMBERS TO CONNECT TO AT THE FACILITY !
Is it BRAIN SURGERY to understand that’s EXACTLY WHAT THE PROBLEM IS VODADOM !!!?
As we speak the situation is into its second week and numerous people haven’t been able to connect and work remotely at the facility.
Then I’m asked why the telephone numbers I provided and on the reference aren’t answered ! HUH ! THERE IS NO SIGNAL FOR THOSE NUMBERS TO CONNECT TO AT THE FACILITY !
Is it BRAIN SURGERY to understand that’s EXACTLY WHAT THE PROBLEM IS VODADOM !!!?
LV
Lawrence V's updateReviewer Update
05 Mar 2024, 13:55PLEASE NOTE VODACOM!
I’ve been calling all morning to your Business division, was promised a call back with updates by 12h00.
Currently NO CALL OR UPDATE received!
I’m a medical dr and can’t go to the location ( home) due to the no signal problem.
Call back on my number only works when I’m AWAY FROM THE LOCATION.
PLEASE NOTE THAT MY PRACTICE AND WORK IS SERIOUSLY HAMPERED NOW AND I NEED TO MAKE ALTERNATIVE ARRANGEMENTS TO LIVE FOR THE PERIOD THAT VODACOM CANNOT SUPPLY A SIGNAL AT THE LOCATION. Ref S5-5DZ2P- PPYSK. Telephone number lodged fault was ***. ( Mr Glenn Willson)
I ABSOLUTELY INSIST NOW ON EVIDENCE OF ESCALATION OF THE PROBLEM RESOLUTION AND ASSURE YOU THAT IM INVESTIGATING. LEGAL ROUTE .
I’ve been calling all morning to your Business division, was promised a call back with updates by 12h00.
Currently NO CALL OR UPDATE received!
I’m a medical dr and can’t go to the location ( home) due to the no signal problem.
Call back on my number only works when I’m AWAY FROM THE LOCATION.
PLEASE NOTE THAT MY PRACTICE AND WORK IS SERIOUSLY HAMPERED NOW AND I NEED TO MAKE ALTERNATIVE ARRANGEMENTS TO LIVE FOR THE PERIOD THAT VODACOM CANNOT SUPPLY A SIGNAL AT THE LOCATION. Ref S5-5DZ2P- PPYSK. Telephone number lodged fault was ***. ( Mr Glenn Willson)
I ABSOLUTELY INSIST NOW ON EVIDENCE OF ESCALATION OF THE PROBLEM RESOLUTION AND ASSURE YOU THAT IM INVESTIGATING. LEGAL ROUTE .
LV
Lawrence V's update05 Mar 2024, 13:55
Reviewer Update
PLEASE NOTE VODACOM!
I’ve been calling all morning to your Business division, was promised a call back with updates by 12h00.
Currently NO CALL OR UPDATE received!
I’m a medical dr and can’t go to the location ( home) due to the no signal problem.
Call back on my number only works when I’m AWAY FROM THE LOCATION.
PLEASE NOTE THAT MY PRACTICE AND WORK IS SERIOUSLY HAMPERED NOW AND I NEED TO MAKE ALTERNATIVE ARRANGEMENTS TO LIVE FOR THE PERIOD THAT VODACOM CANNOT SUPPLY A SIGNAL AT THE LOCATION. Ref S5-5DZ2P- PPYSK. Telephone number lodged fault was ***. ( Mr Glenn Willson)
I ABSOLUTELY INSIST NOW ON EVIDENCE OF ESCALATION OF THE PROBLEM RESOLUTION AND ASSURE YOU THAT IM INVESTIGATING. LEGAL ROUTE .
I’ve been calling all morning to your Business division, was promised a call back with updates by 12h00.
Currently NO CALL OR UPDATE received!
I’m a medical dr and can’t go to the location ( home) due to the no signal problem.
Call back on my number only works when I’m AWAY FROM THE LOCATION.
PLEASE NOTE THAT MY PRACTICE AND WORK IS SERIOUSLY HAMPERED NOW AND I NEED TO MAKE ALTERNATIVE ARRANGEMENTS TO LIVE FOR THE PERIOD THAT VODACOM CANNOT SUPPLY A SIGNAL AT THE LOCATION. Ref S5-5DZ2P- PPYSK. Telephone number lodged fault was ***. ( Mr Glenn Willson)
I ABSOLUTELY INSIST NOW ON EVIDENCE OF ESCALATION OF THE PROBLEM RESOLUTION AND ASSURE YOU THAT IM INVESTIGATING. LEGAL ROUTE .
LV
Lawrence V's updateReviewer Update
06 Mar 2024, 14:29Good Afternoon VODACOM
A. SMS Was sent to *** on Wednesday 06 March regarding the above problem.
It read :
Dear Vodacom customer.Your service ticket with reference number A3-2CJC-720SJ has been closed.
Thank You Vodacom.
I have no idea what this means at all , as the problem repeatedly reported and followed up was on Ref. A3-2CJC-720SJ sent to *** on 29/02 hasn’t been resolved AT ALL.
How can you please explain this to me , my number is working as I’m not at the problem site with no connectivity, so please ( as I’ve requested numerous times) contact me on ***. I’m a medical Doctor and I’ve moved off the site ( my home) to be able to do my work. I was not able to stay as the bad / non existing signal and connectivity forced me to make other arrangements. *** is still on the problem site which you cannot contact because of NO SIGNAL.
PLEASE HELP US HERE , We are doctors needing connectivity as explained over and over to whoever contacts me.
A. SMS Was sent to *** on Wednesday 06 March regarding the above problem.
It read :
Dear Vodacom customer.Your service ticket with reference number A3-2CJC-720SJ has been closed.
Thank You Vodacom.
I have no idea what this means at all , as the problem repeatedly reported and followed up was on Ref. A3-2CJC-720SJ sent to *** on 29/02 hasn’t been resolved AT ALL.
How can you please explain this to me , my number is working as I’m not at the problem site with no connectivity, so please ( as I’ve requested numerous times) contact me on ***. I’m a medical Doctor and I’ve moved off the site ( my home) to be able to do my work. I was not able to stay as the bad / non existing signal and connectivity forced me to make other arrangements. *** is still on the problem site which you cannot contact because of NO SIGNAL.
PLEASE HELP US HERE , We are doctors needing connectivity as explained over and over to whoever contacts me.
LV
Lawrence V's update06 Mar 2024, 14:29
Reviewer Update
Good Afternoon VODACOM
A. SMS Was sent to *** on Wednesday 06 March regarding the above problem.
It read :
Dear Vodacom customer.Your service ticket with reference number A3-2CJC-720SJ has been closed.
Thank You Vodacom.
I have no idea what this means at all , as the problem repeatedly reported and followed up was on Ref. A3-2CJC-720SJ sent to *** on 29/02 hasn’t been resolved AT ALL.
How can you please explain this to me , my number is working as I’m not at the problem site with no connectivity, so please ( as I’ve requested numerous times) contact me on ***. I’m a medical Doctor and I’ve moved off the site ( my home) to be able to do my work. I was not able to stay as the bad / non existing signal and connectivity forced me to make other arrangements. *** is still on the problem site which you cannot contact because of NO SIGNAL.
PLEASE HELP US HERE , We are doctors needing connectivity as explained over and over to whoever contacts me.
A. SMS Was sent to *** on Wednesday 06 March regarding the above problem.
It read :
Dear Vodacom customer.Your service ticket with reference number A3-2CJC-720SJ has been closed.
Thank You Vodacom.
I have no idea what this means at all , as the problem repeatedly reported and followed up was on Ref. A3-2CJC-720SJ sent to *** on 29/02 hasn’t been resolved AT ALL.
How can you please explain this to me , my number is working as I’m not at the problem site with no connectivity, so please ( as I’ve requested numerous times) contact me on ***. I’m a medical Doctor and I’ve moved off the site ( my home) to be able to do my work. I was not able to stay as the bad / non existing signal and connectivity forced me to make other arrangements. *** is still on the problem site which you cannot contact because of NO SIGNAL.
PLEASE HELP US HERE , We are doctors needing connectivity as explained over and over to whoever contacts me.