SHOCKING CANCELLATION SERVICE OF AN ALREADY 6 MONTH LAPSED CONTRACT

Vodacom refused to cancel with immediate effect a cellphone contract which had lapsed 6 months ago viz. June. After speaking to the Cancellation Department they insisted that we give a 30 day notice stating that our contract will end at the end of January. How disgraceful that a "cancelled" contract required 30 days notice. After speaking to them earlier this afternoon, they now suddenly sent an email stating that "per our request" the contract will end at the end of January. Fix your mess Vodacom and cancel a 6 month lapsed contract with immediate effect. We need Management to intervene and rectify this situation.