Shocking behaviour of Call centre agent from VODACOM

Yesterday, which was Friday 18 October 2024 at 09h00,I got a call from a lady by the name of AMIRA or it could be AMINA who was phoning me because my current mobile data contract is going to end soon She said she was calling to give me a special offer which was to upgrade that contract now and if I accepted it, my contact price would remain unchanged and I'll get a free Samsung Tablet. I asked her what the catch was and she said there was no catch but my contract would run for the next 24 months at the same price for the 24 months. So Firstly she **** about the catch because if I accepted the offer I would be tied down to this contract for 24 months and if I wanted to cancel the contract, there would be a penalty cancelation fee. I told her I WAS NOT INTERESTED SEVERAL TIMES but she just wouldn't take no for an answer and she pushed and pushed and pushed. Initially when she said it's free and nothing changes in terms of my contract price so I thought why not.... but then the master of a new 24 month paid starting, I said to her so this is the catch. She started becoming EXTREMELY FORCEFUL AND RUDE to me and promptly said oh I've loaded it so there's nothing that can be done. While I said to her I DO NOT WANT THIS AS I WANT TO CANCEL MY CONTRACT WHEN IT EXPIRES because I have Fibre at home and I'm home all the time and I'm a pensioner and I can no longer afford this R299 per month, she either chose to ignore that or she thought I need this sale so I'll push and did she push me. She was extremely rude at the end and PERSISTENT that she can't do anything about it now. I said to her to cancel it, BECAUSE I DON'T, AND I REALLY MEAN I DON'T WANT THIS CONTRACT RENEWED AND I DON'T NEED THE TABLET and then she put the phone down on me. I was flabbergasted by her behaviour and then TOTALLY SHOCKED THAT SHE PUT THE PHONE DOWN ON ME AND DIDN'T LISTEN TO A WORD I SAID TO HER AND WENT AHEAD AND LOADED THIS CONTRACT WITHOUT MY AGREEMENT!!!

Then last night, I get an sms from Vodacom saying congrats on my upgrade and I can expect the courier to deliver in the next 2-3 days. I am not going to sign for it and I've tried all of yesterday and all morning to try call the customer care line and the cancelation line but the call either doesn't ring and just drops the call or the machine she's m answers the call and your must put in the number you are querying. I did this SEVERAL TIMES TODAY.

I know initially I said yes when she said there was no catch so she loaded the renewal but when she then did I'll have to continue paying R299 per month for the next 2 years and that's when I said NO I DO NOT WANT THIS.

I AM SHOCKED FIRSTLY AT HER BEHAVIOUR AS WELL AS HER BULLYING PERSISTENCE TO UPGRADE AND THEN I WAS ABSOLUTELY SHOCKED WHEN SHE PUT THE PHONE DOWN ON ME.

I WANT THIS CONTRACT CANCELED WHEN THE CURRENT EXPIRY DATE COMES!!!!!!!