LZ
Lawrie Z

1 reviews | Active since Aug 2022

11 Feb 2023, 13:11

Shocking Bad Vodacom Service

It has been 5 days since I reported that my Fibre was down to Vodacom. They promise a turnaround time of 48 hours. Despite pleading and phoning Vodacom Fibre on numerous occasions to solicit their help I have received no help or assistance. They have misinformed me, **** , and broken their promises to me on a number of occasions. Their Fibre service is absolutely shocking. I intend publishing an article we in the national press to warn all S.Africans not to touch Vodacom Fibre. What a disappointment Vodacom. I will never recommend Vodacom to anyone. There are other Fibre Companies providing a better and cheaper service out there in the market. I have had numerous outages and each and every outage has been a hassle of humongous proportions. I am frankly sick and tired of Vodacom. Their consultants lie constantly and promise to phone back but never do. 😡😡😡

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2023, 14:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team