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JvdM
Johanna van der Merwe

1 reviews | Active since Dec 2024

02 Jun 2025, 15:59

SHOCKING BAD SERVICE VODACOM FIBRE

THE WORST service from Vodacom Fibre. Received this email on 9 May stating Application successful for Order Number: SO*** - expected Friday 16 May.

Then on 27 May just because I enquired as to what is happening with my installation, Vodacom helpline said they will investigate and I received this email: Service request SR*** update to Open.

On 28 May I received another email with the message: Vodacom: Service request SR*** update to Close.

Phoned today (2 June 2025) and received this sms: Vodacom: Installation- reference number SR*** NoReply(2-16JN5DMH).

Up until today, which is almost a month later, I have not received a router or a date for installation and I still have no idea what an open and closed service request means???? or what is happening with my installation. SHOCKING SERVICE AND I WILL NEVER RECOMMEND VODACOM FIBRE TO ANYONE!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply03 Jun 2025, 08:16
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
JvdM
Johanna van der Merwe's update07 Jun 2025, 10:31
Reviewer Update
Yes I cancelled the fibre because, after making me wait for an entire month without keeping me up to date with any developments and only because I left a bad review on HelloPeter, did you actually manage to arrange an Installation! Shockingly I was then phoned by the installation team just to be advised by them that Vodacom doesn't do Fibre at my address????? Surely Elizabeth from your offices could have told me this from the beginning!!! But instead you made.me wait for a MONTH!!! Maybe you should learn from other internet providers like Infinity who phoned me on the same day the contract was signed I signed and arranged installation the VERY NEXT DAY!! Within 24 hours everything was up and running. You should be ashamed of yourself VODACOM FIBRE.