Shocking bad service makes me want to cancel my other contracts with them

My wife took out a new contract online on the 23 November 2018 she still has not received the phone or sim from them after they stated there is a 7 day waiting period. when she called them this evening they told her they do not know when they will be sending the phone and refused to give her an ETA. i then got on the phone with the operator and when i insisted on an ETA she put the phone down. my company has 5 contracts with vodacom for years now and i was shocked at the rotten service i received.