Shocking bad service

I had to wait for 30 min to see a consultant that assisted me with an upgrade. While I was doing the upgrade I bought a cover for the new phone and asked if it will be possible to transfer everything from the old to the new phone. The consultant that did the upgrade told me to go to the Technical support desk to help - here I had to wait another 30min in line. When finally got to the front, the technician told me that they cant transfer information between iphones only data and pictures and was CLEARLY not interested to help me with even that. He also did not help me to put on the new cell phone cover - told me to go back to the consultant that did the upgrade. Then when I asked if he could ask him to help, he shouted over to him to help me once he is done with the client he was assisting. Needless to say I did not want to wait another 30min in-line to put on a cover. Your service is really PATHETIC I will NEVER set foot again in your shop, I also wish I could reverse any commission you made from me . I went to Atterbury Value mart who although also busy, was more than willing to assist. I will be sure to tell both stories to everyone that wants to hear.