Shocking /bad service

I fell in arrears on my Vodacom account , my line was suspended , fair enough , I then paid my account up to date , went to eastgate Vodacom to do the whole process of filling out the re activation forms all good and well , they said that they would fax the neccecery forms to have my account reactivated this was 3 weeks ago , just to find when I went there this past Saturday nothing was done the forms were still lying in someone's top drawer so they promise to fax it this time , so I wait to my surprise I phone Vodacom accounts to query on the reactivation of my account just to find out , still nothing was received and no forms are reflection on theirs system so they cannot reactivate , this has been going on for a month now a month without a phone nothing and every time I get told the forms were sent or that I need to wait 24 hours and my account will be reactivated , I want this sorted today , otherwise I will escalate this issue , I do not even have a contact number where they can contact me as my phone has been off because of their incompetence how difficulty can it be to just do your job , I have been sent from pillar to post and nothing has been resolved !