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madelane N

1 reviews | Active since Nov 2016

30 Nov 2016, 07:38

Shocking BAD after sale service from Vodacom

<p>I add in a complaint on 25 November 2016 regarding the bad service I have experienced with Vodacom and 2 issues regarding my new upgrade that needs to be resolved. </p> <p> </p> <p>On the same day a consultant contact me. due to being in a meeting in couldn't answer. I emmediately rep**** confirmingredients that I am available for the rest of the day and if an consultant can kindly contact me. ever since then I made sure I am available to talk should someone phone. it is today the 30th of November and no consult has made the effort in phoning me. </p> <p> </p> <p>I made a new complain as it seems Vodacom only reacts to new entries.</p>

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Replies (2)
Vodacom
Vodacom's reply30 Nov 2016, 09:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

mN
madelane N's update03 Jan 2018, 08:39
Reviewer Update
The last issue above has still not been resolved. No one from Vodacom has contacted me and it's more than a year later. A few months after my countless emails and phone calls to the branch in Mall @ Reds in Centurion they finally got Vodacom head office to correct the amount being deducted every month. I was promised that the amount that was incorrectly deducted will be paid to me with in 6 weeks, this was in September 2017 and NO money has been paid back to me. I phoned the manager Angelica at the branch mentioned above which promised me she will investigate and phone me back, it has been almost 2 months back and she still gas not contacted me back. The payment for January went off my account today and AGAIN the wrong amount. This is getting even more ridiculous than before. Kindly sort this year long issue as I have been patient but get NO assistance from Vodacom. I have been a loyal customer of Vodacom for over 10 years and it seems that it is time to move to a different network. Vodacom is quick to block you phone when payment didn't go through but when it come to Vodacom that has to correct the amount deducted and pay back extra money that was never signed for you wait over an year to get it sorted and paid back to you. It is ridiculously bad service and *****ing from Vodacom! I will never recommend Vodacom to anyone