mN
madelane N

1 reviews | Active since Nov 2016

30 Nov 2016, 07:36

Shocking BAD after sale service from Vodacom

<p>I add in a complaint on 25 November 2016 regarding the bad service I have experienced with Vodacom and 2 issues regarding my new upgrade that needs to be resolved. </p> <p> </p> <p>On the same day a consultant contact me. due to being in a meeting in couldn't answer. I emmediately rep**** confirmingredients that I am available for the rest of the day and if an consultant can kindly contact me. ever since then I made sure I am available to talk should someone phone. it is today the 30th of November and no consult has made the effort in phoning me. </p> <p> </p> <p>I made a new complain as it seems Vodacom only reacts to new entries.</p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 09:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team