PB
Paula B

1 reviews | Active since Jun 2016

07 Jun 2016, 16:49

Shocking attitude from Thando

<p>After being hung up on 3 times while trying to query with the call centre agent why I have not received my invoice and itemised billing since March, I then get a very rude Thando giving me attitude and continuously threatening to end the call on me BEFORE I HAVE EVEN TOLD HER WHAT MY QUERY IS - which she did! If this is the kind of service you are providing to those customers who were moved from the Autopage service, you can cancel my contract NOW!! I have a recording of this call if you are interested in hearing it!</p>

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2016, 06:43
Official

Thank you for making contact with us,

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Best regards,