Shocking attitude

After having received my new upgrade the day before, and paying the fee for all the necessary set up etc, my phone could still not operate on the data. So I popped in to see the IT specialist at the Cavendish branch, just to find out if there is perhaps an incorrect setting. His response to me was, There is a fee and I will not assist you before you pay the fee. I told him I had paid the fee the day before and what had been done was not working. He asked who had done it, and when I said the waterfront, he responded \then I suggest you go back there". He had NO other customers in the store and I was simply asking about a setting. His attitude was shocking. I have been in this store many times"