CM
Cullen M
1 reviews | Active since Feb 2023
22 Feb 2023, 15:14
Shocking as always Vodacom!
Signed up for Fibre Jan 2022 with Vox Telecom. They sent Vodacom techs to my house to do the installation and was informed that i would get feedback on a way forward. I have a fibre line i do not understand why after a year i am struggling so much to get the internet. To this day its still on pending.
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Replies (2)
Vodacom's replyOfficial
23 Feb 2023, 07:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2023, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Feb 2023, 13:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you would need to log the complaint directly with your ISP ( Vox Telecom) for further assistance and feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Feb 2023, 13:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you would need to log the complaint directly with your ISP ( Vox Telecom) for further assistance and feedback. Regards Consumer Website Team
Best regards,