Shocking and Unacceptable service from Vodacom

Shocking customer service from Vodacom Service provider for Home WIFI. Our home WIFI stopped working on 28/07/2025. on the morning of the 29/07/2025, We called Vodacom customer service to advise of the issue. A very rude contact centre consultant calls me around 14:00, 29/07/2025. She firstly asks me why I did not call them on the issue we raised to follow-up. Was I waiting for them to call me? She then tries to help us, tells us to switch on and off the Fibre, no solution. She then tells us that there is an outage in our area, there is nothing she can do about. The Technicians in the area are working on resolving the issue. We trust this and wait. We keep on trying the wifi now and again, issue not resolved. We realise that too much time has elapsed and no solution. We call Vodacom today 31/07/2025. The first consultant called at 16:07. She said she will call again to try and assist us but never calls again. We call Vodacom again and we speak to another consultant. The consultant sounds like the rude consultant from Tuesday. She tries to help again to no avail. We spent about 35 minutes on the call. She eventually tells us the server is down she can't help. She gives us ticket number SR***. She tells us we will be assisted with 24hrs to 48hrs. She does not even explain what kind of assistance she is referring to? will a technician be coming through to resolve this issue? does she mean our issue will be on the quee for assigning someone to assist? I tell her that but we raised this issue on Tuesday. She tells me there is no ticket in the system that was logged so this is a new issue? Mind you we have been waiting for helping since Tuesday? on the advice of her? Who was suppose to log the call on tuesday, me, the customer? I am extremely disappointed with Vodacom Service. its the second time I experience this shocking service....I guess the customer does not matter to Vodacom..as long as you pay every month...thats all Vodacom cares about.