Shocking and pathetic Vodacom Fibre service

I ordered a Vodacom Fibre service, at first their installation team never communicated with me until I made 1000 calls just to get an installation date. Finally it was installed on Saturday 3 August and the installation team said the line should be active after few hours (up to 3 hours) and never happened. Till this day my fibre line is not working, I have been following up with Vodacom, my ISP Cool Ideas and the guys who installed it but none of them is getting things right. Shockingly when I call Vodacom fibre support they say my ONT MAC address cannot be found in their system. I have made numerous calls trying to get this line working and here I am after a week of constant follow ups, I am still without a working fibre line. My ISP started charging me because Vodacom said the line is active and ready but in fact their *********** fibre team failed to verify that it is working or not. So right now I am being charged for a service that doesn’t exist and Vodacom simply gives no damn about it, I have tried Twitter avenue but they simply ignoring my messages. To this day I don’t understand why they ringfence areas while they have such shocking and pathetic service.