Shocking and *********** Customer Service

<p>Vodacom's service is shocking to say the least. I have struggled for over 7 days to have 2 initials added to my monthly statement. I was assured by the Vodacom branch in Kimberley that the change would take effect within 24-48hrs. Needless to say that my request has not been dealt with as yet. I have now been in contact with the CEO's office of Vodacom and hopefully my request will finally be done. Vodacom probably get so many complaints, that they closed the complaints department (according to a Manager at their customer service centre) down because there are too many to handle. </p>