IM
IMRAAN M
1 reviews | Active since Feb 2013
06 Sept 2019, 22:58
SHOCKING AND ******* SERVICE FROM VODACOM
Vodacom is committing ***** !!!
I have cancelled my contract with Vodacom in December 2018, yet now in September 2019, Vodacom continues to send TransUnion information stating that my account is unpaid. What game are they playing here.... !!!
When I call Vodacom, they state that my account is closed, and no monies is outstanding, yet they continue to send TransUnion information stating that my account is unpaid.
Appalling and ******* business practices !!!!
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Replies (2)
Vodacom's replyOfficial
07 Sept 2019, 14:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2019, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Sept 2019, 13:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Sept 2019, 13:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team