Shocking and heartless

Because I was unemployed, and things got really bad, I was unable to pay the last few Vodacom bills. When my contract came to an end in Jan, without airtime or data I decided to phone them because that's free and was my only option. I explained my situation to the agent and asked to cancel my contract , and also said I would pay the outstanding amount as soon as I could, but was told that they refuse to cancel my contract until I pay the amount owed to them, and they'll keep me on a month to month until I've paid. I wish I had proof of that, but unfortunately I don't because that conversation was telephonic.

Shortly after, my sim was blocked and I couldn't use it anymore, so Vodacom continued to bill me for something I couldn't use.

I finally got a job and started earning an income again. I got to a point where I had time to set up my personal email accounts to go through them and start contacting those who I owe money to, and saw a final demand from vodacom in which it states that I now owe them over R20000. FOR A FRICKEN CONTRACT I CAN'T EVEN USE!!!

Anyways.. I did some browsing looking for an email address I can use to contact them, and on Vodacom's web pages there are no email addresses. Only numbers to phone them on (I wonder why....)

So.. to Vocacom... I've tried to play fair, but you don't give me that option. Should you wish to contact me, do so ONLY by email for legal reasons.

You've blocked my number which I've used for years, possibly blocking job offers which could have enabled me to pay you back sooner

You've refused me plea for help

You have no email channel to contact you though directly hence my post here.