Shocking and disgusting

I needed to someone to assist me with my account that I closed 2 years ago and has since been closed. Your staff have no patience, cut and transfer midway through my explanation because they dont understand the nature of my query and some person said theyd call me back namely Lindiwe. All I need is written confirmation that the account is closed because YOU FAILED to inform transunion yourselves. It was my mistake of thinking I could go back to this network, almost forgot the reason why I left. Staff compliment that has no empathy or understanding.