1 reviews | Active since Apr 2026
Shocking and Disappointing Service from service provider VODACOM.
Shocking and Disappointing Service from service provider VODACOM. My phone got disconnected on the 30/03/2026, after Vodacom could not allocate my debit orders paid to them, after sending proof of debit orders to the collections department Vodacom advised me that my phone will be reconnected. On Tuesday 07/04/2026 my phone was still not reconnected, after spending around 3 to 4hours with the call centre, they advised me that I need to do a sim swop at my nearest vodacom shop, I then travelled 100km to my nearest Vodacom shop in Lephalale where they assisted me with the sim swop I then travelled 100km back home. Yesterday 08/04/2026 I phoned the call centre again as my phone was still not reconnected, they advised me that the sim swop was not done correctly and that I need to speak to the store to get the matter resolved after around 3hours they advised me that the sim swop was now resolved, yet still no connection on my phone, I called the call centre again they then said that they are logging a service request for me and that this will take arount 3 to 7 working days to resolve. I dont know what else to do to get reconnected, yet my contract is running and Vodacom is getting paid, yet my service has not been restored.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
