Shocking Aftersales Service

About 3 weeks ago, my mother app**** for a new contract for me, as I don't qualify. We followed all the prompts online, including entering a cellphone number, and the contract was approved. After the approval, we noted that the contract was loaded on my moms current number. We immediately contacted customer care, and informed them about the issue. They explained that the contract will have to be cancelled, and loaded again with my number. The consultant we dealt with took my number, which we confirmed at least 3x times with her, yet she loaded incorrectly. We once again contacted customer care, explained the story, my correct number given again, confirmed multiple times again, and once again, the consultant got it wrong. To date, nothing has been to ensure this issue is resolved, we keep getting sent from pillar to post. I have received the device, but no contract benefits are showing. I have asked that a senior manager from after sales contact us to sort this out, but instead, the same consultant that messed up the number keeps contacting us. Incompetence from this consultant, and the lack of care from senior Vodacom customer care staff is shocking and needs to be sorted out ASAP.