SHOCKING AFTERSALES FROM VODACOM

Vodacom has let me down badly. I have engaged with them re a laptop refund for more than 32 months. The laptop was collected from me, but I continue to be billed monthly. I have spoken to 5+ Vodacom consultants, all who acknowledge that there has been a history of collusion between Vodacom staff and courier staff and who promise to investigate, with no joy. The Vodacom consultants also acknowledge that the laptop does not reflect on their system as activated. They last contacted me on Friday 11 Feb after I threatened to take my complaint to this platform. I have heard nothing since the promise of further investigation. Why should a longstanding Vodacom customer put up with further shoddy service? I have over the years reduced my dependency on this network. I currently still have 1 handset contract which I will not be renewing. Vodacom, your disdain has ruined a more than 20 year relationship! Surely a refund is quite a simple transaction? R12000+ is not something I am willing to write-off and neither should you expect me to. What's even more shocking is that every time I speak to a new consultant there are no notes left by previous consultants that can guide them so I am literally retelling my tale every single time!!!