Shocking after sales services

Item: Vodacom
Rating: 1
Author: JOhan B

I purchased a new iPhone via Vodacom online. I was told that the phone will be delivered within 5-7 working days. This has passed. I called Vodacom after sales service only to be told that there is a backlog and it is not part of their job to fast track orders. Shocking!

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Replies (1)

Vodacom's replyOfficial

01 Apr 2025, 12:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Apr 2025, 12:08

Official