Shocking After Sales Service from Vodacom

I have had FTTH for the last 24 months and last week changed the contract to a personal contract from previously being a business account. Account was deactivated last week & my new account was approved by Monday 15th April. Since then I have been trying to get Vodacom to reactivate an EXISTING router from their side and have a service request number of SR190 ********** 57. After at least 3 to 4 calls per day, the service has still not been reactivated! Shocking service! When i ask to speak to a supervisor I am told that is not possible and that they have "escalated" the problem. After at least 6 "escalations", the problem still exists....I have no connectivity!