1 reviews | Active since Dec 2013
<p>My account with Vodacom was initially in my fathers name in 2001. I have repeadtedly asked Vodacom to change it. I took my father to the store with me with coplies of both of our ID's to have this change made 3 times.</p> <p>This was now 16 years ago. For 16 years I have been paying this account, I sent my own Rica details, I have upgraded every 2 years, I have 2 wifi's that I bought on this account. My banking details are on there, my adress, everything except the name and ID and everytime I get to Vodcaom I have the same issue.</p> <p>Everytime I ask them to correct it and nothing is done. This is an error on their side and I keep having this problem. absolutely terrible!!! This is also only a problem whe I need service like asking for a pin number for wifi simple things become an issue because of this error. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
This issue has still not been sorted, the account still refelcts the incorrect details.
This issue has still not been sorted, the account still refelcts the incorrect details.
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