Shocking Abuse and service from Vodacom!

I am so disappointed with the shocking and horrific service from Vodacom - rather no service. I requested my contact to be downgraded in May to prepaid because when I requested an extension to my contact it was NOT what I requested or what Vodacom promised me at the time. I requested the call to be forward to me and still nothing. I went to Sandton City - they could not help, called and got references numbers, wrote to them for the past 2 months and still they are debiting my account. The debit amount is even higher to what I signed up for. I am totally furious and hoping someone from Vodacom contacts me to sort out this mess. I wanted my contract to be cancelled and just moved to normal prepaid. But this is still not processed and my account is being debited with an higher amount.

Just shocking Vodacom!!!