SHOCKING!!!

<p>Before I left to Denmark I called vodacom a few times to find out about call costs etc. I spoke to a few agents about different options and decided on the sms roaming after I was assured that I could sms anywhere in the world. So before leaving to Denmark I called and asked for that facility. When I arrived in Dubai, Copenhagen and Aalborg, I could not sms family living in New Zealand and Australia! I was furious! They were so worried about whether I had arrived safely to my destinations as I assured them that I would sms! That was one complaint. Then when I arrived back in S.A. I could not use my whatsapp, could not make any calls local or abroad, no Internet and smss abroad again! I called and spoke to Candice at 11 am, who assured me that she rectified and I could use all functions after an hour or two...I couldn't. I called again at 5.36 pm and spoke to Nonkundla who said that she rectified but I still could not use my cell. I called again at 5.48pm spoke to InocentiaTefu..she went thro settings which the previous agents did not do...but I still was not able to use my cell! The next day I called at 12.19 and spoke to Tebogo Dlamini very agitated. He assisted me in THE MOST PROFESSIONAL MANY AND SET MY CELL TO THE ORIGINAL SO I WAS ABLE TO CONTINUE PRIOR TO LEAVING FOR ABROAD! TOBAGO SHOULD BE COMPENSATED FOR HIS OUTSTANDING SERVICE! Vodacom needs to train all other agents in all areas to retain clients. I have been tremendously under pressure as I could not contact family. They were traumatised not knowing my whereabouts. I would like to know how Vodacom is going to compensate me for all the trauma that I had experienced due to their *********** staff and pray that other clients would be given correct information when travelling abroad.</p>