Shocking...

<p>On Sa****ay, 28 May 2016 we bought R49 Vodacom airtime at Ackerman’s along with other products and MTN air time.</p> <p>In the packing proses the slip with the PIN codes went missing. The Sunday we returned to the store and query the where about of the slip, to which we were informed by the manager that they can reprint the slip for us, however, the slips will not have the PINs of the air time but only the serial number and we need to contact the service providers who can assist.</p> <p>We contacted MTN and within 5 minutes the airtime was delivered to the cell phone.</p> <p>It’s now 3 days later and we still struggle to get the airtime from Vodacom…</p> <p>We were told by the Vodacom service consultant [082111] to fax an affidavit explaining what happened and a copy of the slip with the serial number on to them. We did do that on Monday morning and still have not received a response…</p> <p>What is a shock to me is that I expected issues with MTN and we were sorted out in 5 minutes and we still waiting for South Africa “leading” cell phone network to sort out our issue.</p> <p>Not sure if it is the uselessness of the Vodacom staff or all the red type created by management…but my experience around this matter was shocking and scary…</p> <p> </p>