CV
Charne V
1 reviews | Active since Feb 2015
22 Jan 2021, 09:39
Shocking!
My device was delivered after (placing orders or numerous occasions) in December, a month ago. To this day, I unable to receive calls. I have called the call centre on numerous occasions spending hours trying to troubleshoot, yet the problem persists. I have sent a mail to Jane Moore and Thabang Mahlafunya 8 days ago and still haven't received feedback. The service I have recieved thus far is shocking, to say the least. There is NO urgency to resolve this issue. And my customer experience has been appalling.
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Vodacom's replyOfficial
22 Jan 2021, 10:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2021, 10:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team