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1 reviews | Active since Aug 2016

30 May 2019, 13:40

SHOCKING

I was due for an upgrade from my Samsung then took out an LG contract Only to be charged R9931.00 this month. I called them the same night and was told its a "change of equipment" charge. ***. My boyfriend went to Vodaworld this morning. A consultant asked me if i got the LG in store or online and asked what my email address is. I get an sms to ask me what her service rating is. Really? Nothing has been solved yet in still in arrears of R9931 and I still dont know what the hell is going on and why that charge.!! Waiting for a response

0
Replies (4)
Vodacom
Vodacom's reply30 May 2019, 14:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 May 2019, 14:19
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

's update30 May 2019, 15:34
Reviewer Update
My problem has been resolved. Spoke to a gentleman named Marlin who was a great help. Thank you kindly.
Vodacom
Vodacom's reply30 May 2019, 15:45
Official
 Dear Chantel 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,