@Vodacom I must say that I am pretty ****ed off at the moment. When I upgraded to iPhone 8plus I was told that I would also receive 10GB data free on both phones. It has now been 2 months and I am still waiting. I called and all I get is that they will follow up. I was told I would get it and now I expect to get it. I have purchased extra data and still now I am running low. I also expect a credit for the data I am purchasing as I should actually be using the data that was promised.
I have been with Vodacom for a very long time and never had issues but when it comes to data I see it it a problem for everyone. I am going to find out if I can now cancel my 2 contracts as Vodacom has not fulfilled there obligations. 2 months seriously. I will be contacting the NCC.
I called again today and spoke to a supervisor and told her to call me within the hour. Still did not bother.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Morning Patrick,
As promised your query is resolved.
Regards,
Cassandra
Best regards,
Morning Patrick,
As promised your query is resolved.
Regards,
Cassandra
Best regards,
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