Shocking!

I was ****** last night and blocked my cellphone, I got a new phone and sim today from Vodacom Meyersdal. They could not do a SIM swap cause I've locked it. I tried calling 111 for an hour but they kept cutting me off. I eventually got through and spoke to Byron oh my word he is the rudest consultant ever unfriendly unhelpful. He could not do the simswop because I have a prepaid phone and do not know what priceplan I was on. I asked to speak to another consultant and they transferred me to Tebogo she did the simswop without any problems. Vodacom how can you ever let Byron speak to your customers? #timeforachange?