Shocking

<p>I have a contract with Vodacom. I was charged for a specific amount not one branch could explain. I figured out on my own that they didn't deduct my monthly fees for a month or two and then they charged me in bulk plus penalty, although there was enough money in my bank at any given time. I then requested to cancel my debit order so that I can make the monthly payments directly.. it has about 4 months.. and it has still not been done. I receive no answer if I don't email a few times, every couple of days. One of the branches in Stellenbosch, Eikestad Mall, did not even try and assist, the guy just shrugged his shoulders and said sorry, he can't check what is going on for me. He literally didn't even ask me anything or attempt to assist me at all. Even accounts (from Vodacom) kept calling me for payments, but they could not tell me what the amounts were for. Absolutely some of the worst service I have experienced in my life.</p>