CM
Cindy M

1 reviews | Active since Apr 2022

01 Nov 2022, 09:45

Shocking

This place is just like all other, they go out their way to help you and once they have you hooked, there after you are less than nothing. You pay for your contracts, you pay fees to keep your line open, they give you a recycled number then tell you well pay more and we will give you a new number but wait for it. We can't promise that one won't be recycled either. They log requests, send you SMS,s for you to call but then no service request was ever made. This is just some of what I am dealing with. You have consultants who push certain devices on you that you don't want and then treat you like an idiot when you know they the ones that are trying to trap you into buying something that is of their personal choice and not yours. So you cancel because of this and go to another store, there you are just told things to shut you up and nothing else is being done.

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2022, 09:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team