SHOCKED!!! Payment not being acknowledged for 3 months in a ROW
<p>3 months in a row I have made payment on time and forwarded the POP to ********** <p>I am getting automated calls every 30 minutes regarding an upaid account.</p> <p> </p> <p>If the *********** idiots in Accounts at Vodacom are too stupid to acknowledge a payment that has the correct referencing etc on the email then I think it's time I cancel my contract and go elsewhere!<br /><br />Not even the decency to have a real life human being contact me ... I have to be interrupted numerous times every single day by a ROBOT!!!</p> <p> </p> <p>This had better be rectified within the next 48hrs otherwise I will contact consumer protection for unnecessary badgering. </p> <p> </p> <p>A manager better call me ASAP to apologise for this and ensure the correct measures are put in place! I do not pay over R300 per month to be treated like an idiot - as a customer, I DEMAND the respect that is due to me.<br /><br />FED UP!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Eltino,
Thank you for emailing me with a statement of my account.
As per my reply, this statement is inaccurate as there is a duplicate invoice charged to my account in February.
I am still to receive a reply regarding this error from Vodacom and am still getting hounded by automated voice calls.
Please reply to my email soonest so we can resolve this issue.
Regards.
Dear Eltino,
Thank you for emailing me with a statement of my account.
As per my reply, this statement is inaccurate as there is a duplicate invoice charged to my account in February.
I am still to receive a reply regarding this error from Vodacom and am still getting hounded by automated voice calls.
Please reply to my email soonest so we can resolve this issue.
Regards.
Dear Vodacom,
I will be contacting the CPA if nobody calls me before Thursday 3 November to resolve this issue.
I have followed up 3 times with Eltino in accounts, who refuses to acknowledge that Vodacom has overcharged me during February 2016 and now I am being threatened by disconnection?!
I am deeply unsatisfied with this lack of interest in resolving this query and I am done being civil about it now.
Contact me urgently or I will be reporting this to Consumer Protection! (Badgering constantly and overcharging my account).
Dear Vodacom,
I will be contacting the CPA if nobody calls me before Thursday 3 November to resolve this issue.
I have followed up 3 times with Eltino in accounts, who refuses to acknowledge that Vodacom has overcharged me during February 2016 and now I am being threatened by disconnection?!
I am deeply unsatisfied with this lack of interest in resolving this query and I am done being civil about it now.
Contact me urgently or I will be reporting this to Consumer Protection! (Badgering constantly and overcharging my account).