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Jennifer S
1 reviews | Active since Sept 2019
03 Jan 2021, 13:37
Shocked at poor service
On 31 December an electrical storm struck our Vodacom modem. I have spent hours on the phone going from pillar to post getting no help at all. I was told to go to a store who would replace the box. I went and they said it had to go for testing and would take 2 weeks. With this poor service we are forced to cancel our contract.
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Vodacom's replyOfficial
03 Jan 2021, 16:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2021, 16:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team