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Daphne E
1 reviews | Active since Oct 2019
15 Oct 2019, 11:11
Shocked at deceit of business contracts.
Vodacom now informs me that even though they put me on a business telecoms contract, for services they cannot render, they cannot cancel it because 14 days have past. They strung me along for 8 weeks after signing the contract, before advising me they cannot assist. This is blatant *****!!
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Replies (2)
Vodacom's replyOfficial
15 Oct 2019, 14:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Oct 2019, 14:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DE
Daphne E's updateReviewer Update
15 Oct 2019, 14:38This is just a standard response, no one gets back to you. I have left so many messages and I'm two months without business phones. They will not release my company telephone number which was ported to Vodacom. We are bound to a 2 year contract for a service they cannot deliver and they are holding our company number of 14 years to block us from using an alternate supplier. Imagine trying to run a business without phones, the losses are mounting up.
DE
Daphne E's update15 Oct 2019, 14:38
Reviewer Update
This is just a standard response, no one gets back to you. I have left so many messages and I'm two months without business phones. They will not release my company telephone number which was ported to Vodacom. We are bound to a 2 year contract for a service they cannot deliver and they are holding our company number of 14 years to block us from using an alternate supplier. Imagine trying to run a business without phones, the losses are mounting up.