Shock service by Customer support

Shocking service from customer support. They couldn't even give me reference number for my query. Signed a 3 year contract with promotional 2 gig data and it has lapsed now at 2 years which sales consultant said it would. Sales consultant said I would just need to call and they would re-activate it. So called today and they have no record of it typical. No matter what I say they will not re-activate it. I have asked for the recording pretty sure I will not get them. Don't sign with Vodacom go some where else.