Shock of my life!!

<p>So today I received my cell phone account and nearly died of a heart attack. Even with a spend limit set to my phone of R500 my data usage went to nearly R2600 alone which is a huge surprise as i have a telkom 10mb adls uncapped land line and my phone is set to only update applications using adsl. I cannot see how my banking app and emails used 2.6 gig of data. I am a vip red customer so i called the contact centre and spoke to a women called nadika. I asked her how it was possible so she explains that if you are just about to reach your spend limit and you are on a call it will only charge you once done with the call. I cannot see how this will work with data usage. <br />I asked to speak to the call centre manager ( alga) but she clearly didn't want to speak to me and told the operator to escalate it. <br /> <br />I am am very disappointed with vodacom and i will not renew both my contracts i have with them. <br /> <br />I feel like i have been ******. Especially after a week ago speaking to vodacom and comfiming that i have a spent limit and i have reached my soft lock. The agent increased it with R100 and i purchaed more free minutes. Now i get this huge bill.</p> <p>I won't however be leaving this here and will involve scorpion legal if i have to.</p> <p>Sort out your problems vodacom. You are going to loose loyal customers!!</p>