EM
Erika M

1 reviews | Active since Jun 2017

10 Sept 2019, 12:44

SHOCK after shock, I never agree on this huge amount p.m

New contract, not what I agree on. I agree on R489 for 24 months - first statement last month R707.59 this month again R707.59 - which is a jump from R379.59 more than double, I did not budget for this last month, and again this month. No sms, no phone calls, use some of my data, had to buy extra data. Last pay day I was left in the dark, no money to buy prepaid electricity - sit in the dark, and it seems to me again this month.

0
Replies (4)
Vodacom
Vodacom's reply10 Sept 2019, 14:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
EM
Erika M's update12 Sept 2019, 11:07
Reviewer Update
Hi, I believe you are Investigate my problem, if you take R707 again this month, I will be left without money to buy groceries and prepaid electricity.


Vodacom
Vodacom's reply25 Sept 2019, 09:24
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,  Vodacom Consumer Website Team
EM
Erika M's update25 Sept 2019, 09:32
Reviewer Update
Good day,

During working hours I am not allowed to take calls, please be so kind to contact me 16.00