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sarfaraz M
1 reviews | Active since Jan 2019
26 Jan 2019, 20:05
****ty service Vodacom
**** service no other words, I called in multiple times to get my bill to see why they charged me double the bill , spent countless hours for a month, with empty promises from 95% of the agents and countless transfers, I ever threaten for them to reverse the debit order still nothing , I get rude call within the week from the debt collectors , and they put down the phone in my face , I had no issue paying all I wanted to know if why they were charging me double, they could not give me an invoice?
I did a credit check against my name and I saw my name being pulled through the mud and affecting my credit score negatively, which is ****ing me off.
Could you please let me know what steps I can take to rectify this situation! And get my credit score corrected. I can bet I am not the only person this has happened to. Thank you
Helpful (0)
Replies (10)0
Replies (10)
Vodacom's replyOfficial
27 Jan 2019, 10:55 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2019, 10:55
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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sarfaraz M's updateReviewer Update
28 Jan 2019, 15:12Day 1 : No call yet
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sarfaraz M's update28 Jan 2019, 15:12
Reviewer Update
Day 1 : No call yet
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sarfaraz M's updateReviewer Update
29 Jan 2019, 11:22Day 2: Received a call back from Dean, Thank you
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sarfaraz M's update29 Jan 2019, 11:22
Reviewer Update
Day 2: Received a call back from Dean, Thank you
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sarfaraz M's updateReviewer Update
31 Jan 2019, 09:46Day 3: received an email with amount morning rep**** for banking details and to lodge a complaint and find who messed up my account, received reply around 3pm+ , with only banking details
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sarfaraz M's update31 Jan 2019, 09:46
Reviewer Update
Day 3: received an email with amount morning rep**** for banking details and to lodge a complaint and find who messed up my account, received reply around 3pm+ , with only banking details
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sarfaraz M's updateReviewer Update
31 Jan 2019, 09:47Day 4: Emailed again with the same question, also advised reference number is not working , looks like all they worried about is getting paid ! which is ****ing me off
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sarfaraz M's update31 Jan 2019, 09:47
Reviewer Update
Day 4: Emailed again with the same question, also advised reference number is not working , looks like all they worried about is getting paid ! which is ****ing me off
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sarfaraz M's updateReviewer Update
31 Jan 2019, 15:36End of Day 4 : Got what look like a generic IDGF response
Dear ***X
Kindly try using the following Account number I***X.
Please note that we cannot log a complaint to the Debt Collectors, you would need to take it up directly with them.
Also be advised that we can only have the ITC updated once the payment is made and reflecting.
Regards,
Vodacom Consumer Website Team
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sarfaraz M's update31 Jan 2019, 15:36
Reviewer Update
End of Day 4 : Got what look like a generic IDGF response
Dear ***X
Kindly try using the following Account number I***X.
Please note that we cannot log a complaint to the Debt Collectors, you would need to take it up directly with them.
Also be advised that we can only have the ITC updated once the payment is made and reflecting.
Regards,
Vodacom Consumer Website Team
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sarfaraz M's updateReviewer Update
31 Jan 2019, 15:38My Response :
Honestly i am ****ed off !!!!!!
Kindly try using the following Account number I ********** 5. - worked paid proof below
Please note that we cannot log a complaint to the Debt Collectors, you would need to take it up directly with them. - who the F**** are they ?????????
as i said he was rude and dropped the phone , i do not have any OTHER DETAILS, SO WHO THE f***** DID YOU GIVE MY DETAILS TO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Also be advised that we can only have the ITC updated once the payment is made and reflecting.
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sarfaraz M's update31 Jan 2019, 15:38
Reviewer Update
My Response :
Honestly i am ****ed off !!!!!!
Kindly try using the following Account number I ********** 5. - worked paid proof below
Please note that we cannot log a complaint to the Debt Collectors, you would need to take it up directly with them. - who the F**** are they ?????????
as i said he was rude and dropped the phone , i do not have any OTHER DETAILS, SO WHO THE f***** DID YOU GIVE MY DETAILS TO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Also be advised that we can only have the ITC updated once the payment is made and reflecting.
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sarfaraz M's updateReviewer Update
01 Feb 2019, 15:38End of Day 5 : No Feedbac****!
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sarfaraz M's update01 Feb 2019, 15:38
Reviewer Update
End of Day 5 : No Feedbac****!
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sarfaraz M's updateReviewer Update
13 Feb 2019, 14:2813 Days later
Dear ***
Kindly be advised that the payment has been received and reflecting.
Also note that a ITC payment profile update has been submitted as per request. The turnaround time for all the bureaus to complete is 7 working days.
Regards,
Vodacom Consumer Website Team
THANK YOU FOR THE ****TY SERVICE AS USAUL
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sarfaraz M's update13 Feb 2019, 14:28
Reviewer Update
13 Days later
Dear ***
Kindly be advised that the payment has been received and reflecting.
Also note that a ITC payment profile update has been submitted as per request. The turnaround time for all the bureaus to complete is 7 working days.
Regards,
Vodacom Consumer Website Team
THANK YOU FOR THE ****TY SERVICE AS USAUL
sM
sarfaraz M's updateReviewer Update
18 Nov 2019, 13:01Good day We looked further into your query and it was found that Vodacom submitted an update to us last month stating the account is still open, so this is the reason it is showing open on your profile again. Please make further contact with Vodacom in this regard as they submitted the new update on the account.
RegardsMawusakhe NkowaneCustomer Relations Centre | Consumer Care ConsultantCompuscan House, 3 Neutron Avenue, Techno Park, Stellenbosch, 7600Tel: +***5Call Centre: +***1www.compuscan.co.zawww.experian.co.za
Almost a year later still having the issue
RegardsMawusakhe NkowaneCustomer Relations Centre | Consumer Care ConsultantCompuscan House, 3 Neutron Avenue, Techno Park, Stellenbosch, 7600Tel: +***5Call Centre: +***1www.compuscan.co.zawww.experian.co.za
Almost a year later still having the issue
sM
sarfaraz M's update18 Nov 2019, 13:01
Reviewer Update
Good day We looked further into your query and it was found that Vodacom submitted an update to us last month stating the account is still open, so this is the reason it is showing open on your profile again. Please make further contact with Vodacom in this regard as they submitted the new update on the account.
RegardsMawusakhe NkowaneCustomer Relations Centre | Consumer Care ConsultantCompuscan House, 3 Neutron Avenue, Techno Park, Stellenbosch, 7600Tel: +***5Call Centre: +***1www.compuscan.co.zawww.experian.co.za
Almost a year later still having the issue
RegardsMawusakhe NkowaneCustomer Relations Centre | Consumer Care ConsultantCompuscan House, 3 Neutron Avenue, Techno Park, Stellenbosch, 7600Tel: +***5Call Centre: +***1www.compuscan.co.zawww.experian.co.za
Almost a year later still having the issue